Associate Director, Business Solutions & Operations

Associate Director, Business Solutions & Operations

College Board: BigFutureDivision– Recruitment & Enrollment SolutionsUnit

Location:This is a remote role. Candidates who live near CB offices have theoptionof being fully remote or hybrid (Tuesday and Wednesday in office). All CB employeesare required tooccasionally travel to meet in person for business purposes.

Role Type:This is a full-time position

About the Team

The Recruitment & Enrollment Solutions(RES)team iscomprisedof dedicated and experienced professionals committed to the sales,supportand long-term success ofthe CollegeBoard’s market-leading enrollment solutions. Through consultativeengagement and customer success methodologies, the team supports more than 1,200higher education institutions annually –providingstrategic insights,adoptionsupportand guidance on how toleveragethe College Board’s Search & Connections suiteto achieve enrollment goals.

About the Opportunity

The Associate Director, Business Solutions and Operationsplaysa keyrole insupportingoperational excellence acrossthe RES organization.This role focuses on ensuringthe integrity, efficiency, and reliability of the systems, processes, and workflows thatenableRESteams to deliverconsistent, high-qualityservicesto higher education partners.

In this role, you will act as a strategic operationalcontributorsupportingcross-teamproject and program managementplanning,executing eventlogisticsand delivery,maintaininginternalknowledge and resource systems, and ensuringestablishedworkflowsare followed consistentlyacross the team.You willwork closelywith RESleadershipand colleagues to supportprocess alignment,strengthencommunicationpathways,and help operational plans translate into effective execution.

Your work directly supports sales,retention, partnersuccess,and overall efficiency of the RES organizationthrough strong planning, coordination,and follow-through.

In this role, you will:

Project& Program Management (60%)

• Plan and coordinatecross-functional planning and executionof virtual and in-person client trainings, internal meetings, and promotional events, ensuring clear alignment, strong preparation, and smooth delivery.

• Supportoperationalexcellence across eventsbyanticipatinglogistical needs, preparingmaterials and run-of-show documentation, andcompletingpost-event evaluation,follow-upand Salesforce documentation.

• Managekey eventlogistics– including registration, invitations, presenter and stakeholder coordination, participant communication, and technical readiness – in partnership with RES teams responsible for content and program design.

• Administersurvey operations, including deploying surveys created by RES teams, managing distribution, monitoring response rates, synthesizing surveydata,and preparing insights and recommendations for leadership.

• Maintain and organizethe RES internal document library,ensuring organized, current, and easily accessible resources that support RES teams.

• Supportthe development andimplementationof operational best practices, including SOPs,workflowsand projecttracking tools, and manage Monday.com boardsto supportvisibility andon-time execution.

Operational Business Services Support(40%)

• Identifyopportunities for operationalimprovement,document processgaps, proposesolutions, andsupport theimplementation of process and system enhancements across the RES unit.

• Serve asa point of coordination and operationalsupport,assistingcolleagueswithprocesses, tools, cross-team coordination, and beta programming activities, including participant recruitment, communications, andlogistics.

• Develop and maintain a centralized RES knowledgeand resource ecosystem, ensuringteam members have reliable access to key tools,documentationand support assets.

• Promote consistent operational practices by reinforcing established processes, supporting adoption of best practices, and helping colleagues navigate systems and workflows.

• Monitor contract workflows within Salesforce to ensuretimelyprogression,proactivelyidentifybottlenecks,and coordinatewith theappropriate subjectmatter experts when issues arise.

About