Associate Director, Technology Sales Support - Solutions Consulting

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Who We Are: Wolters Kluwer: The world is a big place, find your place here.

TeamMate: TeamMate Audit and Assurance Solutions | Wolters Kluwer

What We Offer:  

The Associate Director role offers growth potential opportunities, professional development, an engaging team environment, a remote schedule, and amazing benefits.

What You'll be Doing:

As the Associate Director, Technology Sales Support, you will provide leadership and strategic vision to multiple related departments within the sales support domain. Your role involves ensuring that the teams deliver outstanding technical support and solutions that meet customer needs and drive the company's sales goals. You will be instrumental in setting departmental strategies, enhancing team performance, and fostering cross-departmental collaboration.

This is a high-impact leadership role for someone who thrives at the intersection of technology, people leadership, and complex enterprise sales—and who enjoys partnering closely with Sales to win strategic deals.

If you're a senior presales/solutions consulting leader, looking to help shape the future of enterprise Audit & Assurance technology across the Americas, we want to speak to you.

Key Tasks: 

• Provide strategic leadership and direction to multiple technical sales support teams.
• Ensure alignment of technical support activities with overall company objectives and sales targets.
• Develop and implement advanced technical training programs for staff development.
• Collaborate with senior sales and product development leaders to create comprehensive support strategies.
• Oversee the creation and maintenance of high-quality technical documentation and resources.
• Lead the resolution of the most complex and critical technical issues.
• Assess departmental performance and implement strategies for continuous improvement.
• Drive innovation in technical support methodologies and tools.
• Establish and maintain strong relationships with key customers and strategic partners.
• Represent the technical sales support function in executive and interdepartmental meetings.

You're a Great Fit if You Meet These Requirements:  

• Bachelor’s Degree
• Strategic Leadership: Expertise in leading and strategizing at a high organizational level.
• Technical Expertise: Deep understanding of technical products and engineering concepts.
• Cross-Functional Leadership: Ability to work effectively across departments.
• Complex Problem-Solving: Skills in handling intricate and high-stakes technical matters.
• Innovation: Capacity to drive advancements in technical support practices.
• Relationship Management: Skills in fostering strong relationships with key stakeholders.
• Performance Management: Experience in assessing and enhancing team performance.
• Strategic Planning: Ability to develop and execute long-term departmental strategies.

What makes this role exciting:

• Lead and develop a high performing, distributed technical sales support / solutions consulting team
• Partner with senior sales leadership on complex, multi-department enterprise opportunities
• Set strategy, elevate execution, and drive continuous improvement across presales activities
• Influence how cutting-edge Audit & Assurance technology is positioned in the market
• Play a visible leadership role within a global, mission-driven organization

Who we’re hoping to meet:

• Experienced leader in solutions consulting, presales, or sales engineering
• Background in enterprise software (GRC, Audit, Risk, Compliance experience a strong plus)
• Proven people manager who coaches teams to higher