Certification Manager -Benchmark( PPE, Fire, Construction, Plumbing and Electron

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Job Title : Benchmark Certification Manager
Reports To : Global Head of Certification
Location : Australia/New Zealand (homebased), local hire only

Purpose of Position:
Responsible for the effective management and development of the Benchmark Certification Schemes for PPE, Fire, Construction, Plumbing and Electronics within defined practice, delivering high-quality, “right first time” product evaluation, achieving client satisfaction and achieving its commercial targets. The
position will also require liaising with a global team of product specialists to ensure that Benchmark applications are progressed in a timely manner. The role will also require the interaction with the Australian Gas Mark to also ensure its smooth running. In addition, there will be attendance at trade shows, trade
and technical committee meetings and there will be a requirement for occasional overseas travel.

Key Responsibilities & Accountabilities:
Operational Delivery:

The Benchmark Certification Manager plans, prioritises and supervises their own work as well as the global applications for Benchmark certification to the appropriate team to ensure:

• All certification applications are project managed and processed both timely and effectively;
• Sales support is given when requested;
• Technical reports are reviewed if required or supported by the Technical Lead;
• Certification recommendations and the process surrounding them are delivered in a timely manner;
• Excellent lines of communication with clients are maintained;
• Fee-earning project (SMO) utilisation is maximised;
• Delivery of projects (SMOs) to customer expectations and deadlines;
• Delivery of profitable projects (SMOs);
• Delivery of projects with a high-quality technical content;
• SMO & Workflow Management are maintained and processed in an effective and timely manner;
• Three Year reviews are completed in an effective and timely manner;
• Additional Effort and PG leads are managed in an effective and timely manner;
• Project plans are maintained accurately to ensure business finances are accurately reflected;
• Accurate forecasts of time and revenue are provided as required by the Management Team.

Recommend the issue, re-issue, suspension or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed timeframe.
Providing support as required to practice management.

Technical Delivery:

• Proactively identifies and represents BSI’s interests with external bodies (e.g. industry associations, standards committees and notified body working groups where required working with the Technical Lead.
• Manages the interface with accreditation/regulatory bodies at an operational level working with the Technical Lead.
• Proactively identifies new and/or amended product standards/directives and ensures BSI’s certification schemes are kept up to date and relevant to current market needs working with the Technical Lead.
• Work with Compliance and Risk team to ensure that the specific products offered in this area by BSI meet all regulatory requirements and that BSI is represented at all necessary meetings, committees, etc working with the Technical Lead.
• Customer NCR management in an effective and timely manner.
• Standard Transitions are managed and delivered in conjunction with the Technical Lead.
• Protocol Management to ensure compliance and are kept up to date with relevant market needs.
• Analyses and identifies training and development needs to ensure own competence is up to date and proactively seeks to develop others to ensure effective succession planning of own expertise. Provide policy and authoritative input on technical, regulatory and procedural issues working with the Technical Lead.
• Remains informed of certification, accreditation and regulatory requirements.

Commercial Delivery:

• Understands and is able to identify market and client development opportunities in order to support with innovation through new product certification schemes to support practice growth targets and contributes to the new product development process, working with the Technical Lead.
• Works closely with the Sales Team, clients and test laboratories (BSI and external providers) to assess client enquiries and develop appropriate programmes to allow quotations