Cloud Ops Engineer II-2

We are looking for Operational Engr II:

• Manage and support 350+ AWS and Azure accounts/subscriptions, including setup, configuration, and lifecycle management.
• Administer permissions and access controls, ensuring compliance with organizational security policies.
• Implement and maintain cloud usage standards and frameworks; contribute to continuous improvement of best practices.
• Support and enhance an in-house tool that aggregates and presents cloud account, usage, and permissions data for stakeholders.
• Troubleshoot and resolve complex infrastructure, deployment, and application issues across cloud platforms.
• Collaborate with development, QA, and architecture teams to improve observability, logging, and alerting.
• Automate operational tasks using scripting languages (e.g., Python, Bash, PowerShell) and Infrastructure as Code tools (e.g., Terraform, CloudFormation).
• Monitor system performance, optimize efficiency, and minimize downtime through proactive maintenance and incident response.
• Participate in Agile ceremonies and DevOps activities; contribute to operational playbooks and SOPs.
• Implement CSGs Cloud Usage Framework via automation tools and frameworks (CI/CD pipelines)
• Mentor junior engineers and foster knowledge sharing within the team.
• Participate in on-call rotation and provide production support as needed.

Is this opportunity right for you? We are looking for candidates who:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related work experience.
• 3+ years of experience operating enterprise-grade applications in AWS and/or Azure environments.
• Hands-on experience with CI/CD tools (Azure DevOps preferred), cloud-native application deployment, and automation.
• Proficiency in scripting languages (Python, Bash, PowerShell) and relational databases (PostgreSQL, SQL Server).
• Strong understanding of cloud security, networking, and monitoring principles.
• Experience with Infrastructure as Code (Terraform, CloudFormation) and cloud management tools.
• Excellent problem-solving, communication, and collaboration skills.
• Proficient in written and spoken English, with the ability to produce clear, concise, and well-structured technical documentation.
• Willingness to participate in on-call rotation and support production environments.
• Self-motivated individual who works well in a team environment

Preferred:

• AWS or Azure certifications.
• Experience with AWS Lambda (Python).
• Experience with API Integration.
• Knowledge of Containers.
• Experience supporting internal tools for cloud account management and reporting.

Work Environment:
Remote with collaboration across global teams and stakeholders.

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

View More Benefits (https://www.csgi.com/careers/)

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a bett