CO - Client Support Agent with German (m/f/*)

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a Client Support Agent, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Customer Service support in the customer care process  

• Responding to customer requests via defined channels  

• Liaise with the business on customer relationship management via Salesforce functionalities

• Registration and consideration of customer complaints ensuring an efficient customer complaint service  

• Identify opportunities to improve data quality & reduce cycle time 

• Continuous improvement of processes   

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Your Skills and Expertise 

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor's degree or higher from an accredited university 

• 1-2 years of equivalent work experience in customer facing roles

• ideally experience in B2B, complaints handling, customer issue resolution or customer service

• Fluent English and German

Additional qualifications that could help you succeed even further in this role include:

• Previous experience working with SAP (especially OTC module)/ SalesForce   
• Experience of supply chain and logistics is nice to have  
• Strong problem solving skills & ownership   
• Organizational skills are key in the fast paced customer environment.  
• Ability to manage change including quickly ada