Enterprise Architect

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Summary

The Enterprise Architect (EA) partners with business and technology leaders to translate business strategy into actionable architectures, standards, and roadmaps. This role focuses on business capability alignment, application and technology portfolio management, reference architecture development, and lifecycle governance, ensuring solutions are scalable, secure, cost-effective, and aligned to enterprise objectives. The EA operates across domains, providing guidance rather than owning delivery, and supports architecture and security governance processes.

Key Responsibilities

• Business & Strategy Alignment

  • Partner with business stakeholders to understand business objectives, processes, and value streams, and translate them into architectural implications.

  • Develop and maintain business capability models and map capabilities to applications, data, and technologies.

  • Support technology strategy and road-mapping, aligning initiatives to business priorities and outcomes.

  • Contribute architectural insight to investment planning and prioritization discussions.

• Application & Technology Portfolio Management

  • Maintain visibility into the application and technology portfolio, including lifecycle status

  • Identify redundancy, technical debt, and modernization opportunities across the portfolio.

  • Support rationalization efforts, including cloud migration, platform consolidation, and vendor optimization.

  • Collaborate with product, platform, and delivery teams to guide lifecycle decisions.

• Architecture & Design

  • Develop and maintain enterprise and domain reference architectures, standards, and reusable patterns.

  • Review solution designs for alignment with enterprise architecture principles and security requirements.

  • Provide architectural guidance for integrations, data flows, cloud adoption, and modernization initiatives.

  • Ensure architectural decisions consider scalability, resilience, security, and operational supportability.

• Governance & Standards

  • Participate in or support Architecture and Security Review Boards, providing risk-based guidance and recommendations.

  • Define and evolve architectural principles, guardrails, and design standards.

  • Balance governance with delivery velocity by promoting approved patterns and self-service guidance.

  • Document architectural decisions and rationale for reuse and transparency.

• Collaboration & Influence

  • Work closely with solution architects, security architects, product owners, and engineering teams.

  • Communicate architectural concepts clearly to both technical and non-technical audiences.

  • Act as a trusted advisor, influencing outcomes through credibility and collaboration, not authority.

Required Qualifications

Experience

• 12years of experience in enterprise, solution, or domain architecture roles.

• Hands-on experience working with business processes, applications, data, and infrastructure.

• Experience supporting application portfolio management, lifecycle governance, or technology roadmaps.

• Exposure to cloud platforms (AWS, Azure, GCP) and modern integration patterns.

• Experience working in environments with formal architecture or security governance.

Skills & Competencies

• Strong business acumen with the ability to connect technology decisions to business outcomes.

• Experience creating and maintaining:

  • Business capability models

  • Application and technology portfolios

  • Reference architecture