Inside Sales Specialist

This role is in support of Cencora's secondary distribution services in the US marketed through our SmartSource business.

JOB SUMMARY:

Under supervision of the Inside Sales Supervisor, the Inside Sales Specialist is responsible for executing a variety of outbound Inside Sales calls to established customers and prospects in the independent, retail and chain business segments. This includes new business development, territory and pipeline management and selling products and promotions to expand and retain existing business. The ideal candidate is a self-motivated hunter driven to win new business and grow existing customers revenue.

RESPONSIBILITIES:

• Conducts outbound telesales calls to targeted groups of customer accounts.

• Develops and maintains strong customer relationships with an assigned group of customer accounts.

• Conducts prospecting calls to recruit customers interested in doing business with the Company.

• Accesses inventory and order entry platform to assist customers with product needs.

• Participates in daily team huddles and role-play business scenarios.

• Enters and maintains integrity of data in company CRM software programs.

• Complies with all appropriate policies, procedures, safety rules and regulations.

• Supports the Inside Sales Team and performs related duties as assigned.

• Meets performance standards including call productivity, account coverage, new business development, customer retention, sales growth and collection of competitive data.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Requires 1-2 years of experience (could include internship) of selling to customers in a commission-based environment (not customer service)

• Exposure to fields such as business administration, accountancy, sales and marketing.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Hunter mentality with the drive to continually seek out business.

• Strong interpersonal skills; ability to make personal connections with customers.

• Articulate and courteous phone manner; ability to actively listen to others.

• Good mathematical skills.

• Good decision-making skills. Strong time management skills; ability to manage multiple tasks without sacrificing quality or timeliness of work.

• Ability to work effectively in a team environment.

• Strong organizational skills; attention to detail Good computer skills; Microsoft Word, Excel, and CRM experience.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

The noise level in the work environment is generally moderate to noisy.

PHYSICAL AND MENTAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing. Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus. 75% or more time is spent looking directly at a computer. 75% or more time is spent interacting with customers on the telephone. Associate is occasionally required to stand, walk (or otherwise be mobile). Ability to deal with stressful situations as they arise.

PHYSICAL AND MENTAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable indi