Lead Solutions Engineer

Who We Are

Imprint is reimagining co-branded credit cards & financial products to be smarter, more rewarding, and truly brand-first. We partner with companies like Crate & Barrel, Rakuten, Booking.com, H-E-B, Fetch, and Brooks Brothers to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. Our platform combines advanced payments infrastructure, intelligent underwriting, and seamless UX to help brands offer powerful financial products—without becoming a bank.

Co-branded cards account for over $300 billion in U.S. annual spend—but most are still powered by legacy banks. Imprint is the modern alternative: flexible, tech-forward, and built for today’s consumer. Backed by Kleiner Perkins, Thrive Capital, and Khosla Ventures, we’re building a world-class team to redefine how people pay—and how brands grow. If you want to work fast, solve hard problems, and make a real impact, we’d love to meet you.

As Lead Solutions Engineer, you will own the technical relationship with Imprint's enterprise partners, ensuring seamless integration, launch, and enhancements of payment solutions. This is a mission-critical role that sits at the intersection of major enterprise partner delivery and internal product strategy, requiring both deep technical expertise and strong business judgment.

You will act as the strategic technical partner to large enterprise partners: managing complex partner solutions that are delivered over many months, translating partner requirements into actionable solutions, driving repeatable launch processes, and ensuring Imprint's platform meets partner needs while staying true to Imprint’s vision to be the best way to pay.

This role blends hands-on technical execution with systems-building, requiring someone who can bring order to ambiguity and scale partner success as Imprint grows.

What Success Looks Like in the First 90 Days

• You can independently run technical discovery, solution design, and implementation for enterprise partner opportunities.

• At least one partner implementation is launched through your technical leadership.

• Clear opportunities to automate partner delivery are identified, prioritized, and at least one automation improvement is shipped or in-flight.

Responsibilities

• Collaborate with sales, account management, and product teams to ensure major enterprise partner success from pre-sales through long-term partnership

• Drive pre-sales technical discovery and solutioning:

  • Understand partner needs and constraints.

  • Map Imprint capabilities to partner requirements.

  • Serve as payments and card program expert to architect a best-in-class card program.

  • Provide technical guidance, architecture input, and implementation approach.

• Own post-sales technical implementation and partner delivery:

  • Lead integration planning and execution.

  • Troubleshoot technical issues and unblock launches.

  • Build strong relationships with partner technical teams.

  • Drive proactive communication with partners to surface opportunities and mitigate risks.

• Partner closely with Product and Engineering to influence roadmap:

  • Help define new products and improvements that solve real partner and consumer problems.

  • Ensure new partner and consumer-facing product features are aligned with partner expectations

• Automate and standardize partner delivery:

  • Improve tooling, documentation, and repeatable integration patterns.

  • Contribute to operational stability at launch t