Manager, Web Development

Ready to be a Titan?

ServiceTitan is looking for an innovative Manager of Web Development who leads by example to join our Web Team. This hybrid player/coach role reports into the Director of Web Marketing and is designed for a leader who wants to stay technically grounded without being "in the weeds" 100% of the time.

You will split your focus between hands-on technical contribution (working tickets, architectural design, code reviews) and formal people management (1:1s, career development, and team health for both Dev and QA) while leading the end-to-end development and optimization of our four flagship marketing websites: www.servicetitan.com, www.youraspire.com, www.convex.com, and www.fieldroutes.com.

Our websites are critical to the user journey and serve as the engine for our overall pipeline generation program. We are seeking a strategic thinker who understands the unique nuances of high-performance marketing websites compared to SaaS products. If you are a proactive problem-solver who excels in a rapid-growth environment, this is the place for you.

What You'll Do:

Technical Contribution 

• Strategic Coding: Rather than high-volume daily tasks, you will focus on high-impact tickets, complex bug fixes, or foundational architectural work.

• Code Quality & Reviews: Act as the final line of defense for code quality. You will perform critical PR reviews and ensure that QA and Dev are tightly integrated.

• Technical Unblocking: Identify technical debt or workflow bottlenecks that slow the team down and get hands-on to resolve them.

• Innovation & Support: Proactively identify and champion the adoption of new technologies (including AI integration) while providing ongoing support for existing features and security patches.

• Project Leadership: Operate as a Technical Lead, successfully launching and completing multiple large-scale technical projects simultaneously while impacting the immediate team's success.

• Vendor Management: Take the lead on working with third-party vendors for various integrations, ensuring seamless connectivity across our marketing stack. 

• Technical Architecture: Lead the technical design and implementation of significant features that span multiple components, ensuring code quality, scalability, and adherence to best practices.

• Process Improvement: Develop and implement technical process improvements, such as advanced CI/CD strategies and new coding standards, to be adopted across the team.

People & Team Leadership 

• Lead and Manage: Serve as the direct people manager for our team of Web Developers and QA Engineers, fostering a culture of technical excellence and continuous growth.

• Growth & Performance: Conduct regular 1:1s focused on both tactical output and long-term career progression. You will own performance reviews and compensation conversations.

• Team Dynamics: Actively manage interpersonal relationships and team culture. You are responsible for building a cohesive, high-trust environment across the Dev and QA disciplines.

• Resource Planning: Work with the Director of Web Marketing to balance team capacity with roadmap ambitions, ensuring the team is challenged but not burned out.

What You’ll Bring:

• Balanced Perspective: You understand that "winning" means the team is shipping great software, not just that you personally finished a ticket.

• Technical Empathy: Because you still push code, you have a realistic pulse on the codebase, which informs how you manage deadlines an