Power BI Support Administrator

JCS is seeking a Power BI Support Administrator to support our growing team providing support services for the United States Army. This position is available as either an in-person, hybrid, or remote role, the key attribute for our team is a mesh of technical skills and appetite for progress. Our team is currently scaling up with ample opportunity for vertical movement and we are seeking to stay on the forefront of skills within the technology stack. You will work with a small and nimble team of like-minded individuals that are focused on both professional and personal growth.

Preferred Candidate Traits:

• Familiar with the documentation, design, and implementation of Power BI/ Power Platform solutions
• Possess strong analytical skills to assess customer needs
• Microsoft Power Platform certifications (e.g., PL-100, PL-200)
• Experience supporting Army or DoD digital transformation initiatives
• Knowledge of Power BI, data analysis, data reporting, and custom API integration
• Experience with Agile and ITIL v4 methodologies
• Working knowledge of federal enterprise systems
• Be intellectually curious, enjoy solving problems, be highly collaborative and possess an understanding of the digital landscape.

Job Responsibilities:

The specific duties include but are not necessarily limited to the following:

• Design, develop, troubleshoot, and deploy solutions using Microsoft Power Platform, with a focus on Power BI (Power BI, Power Apps, Power Automate).
• Administer and manage the Power BI Service tenant, including workspace creation and capacity management
• Configure and maintain Power BI gateway connections for on-premises data sources
• Serve as the primary point of contact for Power BI-related support tickets, resolving issues related to access, data refresh, report errors, and performance.
• Provide Tier 2 Remote Support for Microsoft Power BI from within the Enterprise Ticketing System
• Coordinate with Tier 3 Support, as required
• Troubleshoot Environment errors and issues from end-user organizations
• Assist with reviewing knowledge bases for the Army’s end-users against true process requirements
• Provide documentation, operational procedures, and support to end users and administrators.
• Troubleshoot and resolve technical issues related to Power BI components.
• Stay current with Microsoft Power BI and Power Platform updates and best practices.

Required Candidate Traits:

• Possess an active DoD Secret security clearance
• Bachelor’s Degree in Computer Science, Data Analysis, Information Systems, or related field. This requirement may be met with appropriate job and education experience
• 5+ years of experience in data analysis or developer administration, with at least 2 years focused on the Power BI/similar program
• Experience with administering the Microsoft Power Platform
• Proficiency in Power BI administration
• Experience with integration of multiple data sources to semantic models
• Strong understanding of security roles, data loss prevention (DLP) policies, and governance in Power BI
• Familiarity with Army IT environments and compliance requirements
• Successfully passed the Microsoft PL-300 exam for Microsoft Power BI Data Analyst Associate, or able to pass the exam within 3-months
• An industry-recognized credential related to a Data Analysis and Visualization program/system, such as Power BI or Tableau.

About JCS Solutions LLC:

JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. JCS delivers expert management consulting and information technology (IT) solutions to federal agencies.

We are a learning organization that promotes a work culture of collaboration, inclusiveness, inspiration and innovation.

JCS has been certified as a Great Place to Work five years in a row and was awarded as Washington Post’s Top Places to Work for 2024.

Our employees embody our core values, and we are looking for others who do too!

• Accountability: Take ownership of and pride in our actions and service delivery
• Stewardship: Careful management of something entrusted to us.
• Customer Experience: Strive for excellence and delight our clients
• Innovation: Embrace creative thinking to enabl