Sales Systems & CRM Support Associate

Outsourced Pro GlobalWorldwide1 month ago

salesFull-TimeEntry Level

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Job Overview

Job Title

Sales Systems & CRM Support Associate

Company

Outsourced Pro Global

Location

Worldwide

Job Type

Full-Time

Experience

Entry Level

About This Role

Headquarters: Remote
URL: http://opglobal.com.hk

Benefits:

Salary: ₱45,000 – ₱50,000 PHP per month (depending on experience)
Location: Remote – Philippines
Job Type: Full-Time | Day Shift (Sydney, Australia Time Zone)
28 days of paid time off per year
HMO coverage
Performance-based annual incentive
Clear path for career growth and development

Essential Requirements:

At least 1 year of hands-on experience working inside HubSpot CRM
At least 1 year of experience using Google Sheets (formulas, formatting), Google Docs, and Google Calendar
Ability to work with the Zoom camera open during shift

Note: To save your time and ensure the best fit, please apply only if you meet the essential requirements listed above

About the Role

We are a fast paced property advisory company based in Australia. We help our clients build wealth through real estate, and our sales team is the engine of that growth.

We are looking for a sharp, tech-savvy, and highly organised Sales Systems & CRM Support Associate to join our team. You will be more than a mere assistant; you will be the integral operative responsible for maintaining the seamless functionality of our sales team. From managing our dialer software and HubSpot CRM to ensuring our Closers and Setters remain compliant, you will play a critical role in our success.

As a member of the Sales Support Team, you will be responsible for managing daily operations and conducting audits to ensure smooth and efficient functioning. If you love troubleshooting, have an eagle eye for detail in reports, and thrive in a high-energy environment, we want to meet you.

Key Responsibilities

Your role is a mix of technical support, operational management, and quality assurance.

Dialer & Technology Management

Dialer Support: Monitor the live dialing system, adjust strategies to minimize downtime, and optimize performance to ensure our team connects with the right leads.
Tech Support: Act as the first line of defense for our Setters and Closers. If they have a tech issue (connection, software glitches), you are the person they call to get back online quickly.

Operations & Administration

Managing Calendars: Manage calendars for our Sales Closers to ensure meetings are set correctly and time is maximized.
Reporting: Audit daily and weekly reports for accuracy before they reach management. You ensure the data we look at is real and reliable.
Ad-Hoc Support: Assist Sales Managers with various administrative tasks as the business needs evolve.

Compliance & Quality Assurance

Audits: Conduct regular audits of calls and processes for both Setters and Closers to ensure they are following company scripts and Australian compliance regulations.
Process Checks: Ensure all deals and appointments are logged correctly in the CRM.

Key Skills & Qualities

We are looking for someone with 0-1 years of total professional experience, with a specific focus on the following:

Good to Haves

HubSpot Expert: You must have at least 1 year of hands-on experience working inside HubSpot CRM.
Google Suite Pro: You have at least 1 year of experience using Google Sheets (formulas, formatting), Google Docs, and Google Calendar.
Remote Ready: You have a rel