Senior Associate IAM Engineer

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.

WHAT WE ARE ABOUT:

Duck Creek is an insurance industry leader, driving transformation and delivering modern SaaS solutions that help insurers set a new standard and revolutionize how consumers interact with insurance companies.

As a leading technology provider to the insurance industry, we don’t just build great software to help insurers conduct business. We deliver software with a fully managed service model that empowers insurance companies to transform their business. With Duck Creek OnDemand, insurers are introducing groundbreaking new products faster than ever before, making smarter data-driven decisions, enhancing the customer experience to meet evolving expectations, and adapting to shifting market conditions and regulatory requirements.

Duck Creek is proud to be a Remote-First employer, empowering our employees with the choice to work from an office, from home or on a hybrid schedule. Our remote-first environment fosters inclusion, collaboration, and ensures a consistent employee experience regardless of location. We support our employees in making a decision that allows them to be the most productive they can be both at work and at home.

If working in a fast paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries into a standard for innovation and open exchange sounds exciting, let us know. We are excited for your career to be Made on Duck Creek.

Title: Senior Associate IAM Engineer

WHAT YOU’LL DO:

The Senior Associate Identity and Access Management (IAM) Engineer at Duck Creek Technologies plays a key role in implementing IAM solutions across both workforce and customer environments. This role supports the IAM Engineering team by assisting in development and implementation projects while serving as a liaison between the IAM Operations and IAM Engineering teams. The Senior Associate IAM Engineer works closely with fellow IAM engineers and cross-functionally with other teams, providing input on IAM decisions, troubleshooting IAM issues, and supporting workflow automation.

Key Responsibilities:

• Assist in implementing and developing IAM solution.

• Act as a liaison between IAM Operations and IAM Engineering, ensuring knowledge transfer and collaboration.

• Troubleshoot IAM system issues, particularly with Okta, Entra, and related identity platforms.

• Work on IAM development projects, including workflow automation, integrations, and identity lifecycle enhancements.

• Collaborate with cross-functional teams, such as Security Architecture, End User Experience & Engineering, and IAM Operations, to support IAM initiatives.

• Provide input on IAM security decisions, access control improvements, and best practices.

• Participate in IAM strategy discussions.

• Adhere to on-call requirements, responding to IAM-related security incidents as needed.

• Provide ongoing support, maintenance, and troubleshooting, including evening, weekend, and on-call support as needed. 

• Assist in the development and maintenance of system documentation and protocols, ensuring clarity and accuracy in the management of IAM solutions. 

• Perform all other duties and activities as required.

• Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values:

• Mission: To empower insurers to reimagine the future of insurance

• Vision: To transform insurance technology, helping insurers be smarter, faster, and more efficient, and ultimately provide the best protection for people and businesses

• Values: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead

Competencies:

• Core Employee:

• Communication: Effective communication, both verbal and written; includes ability to express ideas clearly, listen actively, and collaborate with colleagues and clients.

• Collaboration: Work effectively in teams, build positive relationships, and contribute to achieving common goals​; includes the ability to recognize and incorporate a broad range of diverse perspectives ​

• Problem Solving: Can analyze complex situations, identify problems, ask important questions, and generate creative solutions; involves critical thinking, adaptability, and the ability to make informed decisions​

• Accountability: Willingness to accept responsibility for your actions and work​; ability to