Senior Software Engineer: Site Reliability (SRE)

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve.

Requirements

• Service Reliability and Performance: Drive the reliability and performance of both public cloud (production, testing, and development) and internal server infrastructure environments.
• SRE Practice Implementation: Design and implement robust Site Reliability Engineering practices, including defining and monitoring Service Level Objectives (SLOs) and Service Level Indicators (SLIs), focusing on proactive system health and error budgets.
• Automation and Toil Reduction: Ruthlessly eliminate manual, repetitive work (toil) through automation.
• Implement 'Everything as Code': Treat the cloud and on-prem operational environment as a software project by using Infrastructure as Code (IaC) with tools like Terraform, Ansible, GitHub for provisioning and configuration.
• Configuration and State Management: Design and maintain rigorous configuration management processes to guarantee the consistency and desired state of the hybrid datacenter infrastructure, leveraging tools like Ansible.
• Observability and Alerting: Establish and manage comprehensive monitoring and alerting systems to provide deep visibility into the health and performance of services.
• Post-Mortems and Root Cause Analysis (RCA): Lead blameless post-mortems and RCAs for critical incidents, focusing on system-level improvements to prevent recurrence and enhance overall reliability.
• Security and Compliance Automation: Develop and implement strategies for efficient patch and vulnerability management across all environments.
• Cloud Evolution and Migration: Support the company's strategic growth into public cloud services (GCP, Azure) and play a key role in the migration and redesign of services from on-premises data centers to GCP.
• Cross-Functional Collaboration: Partner closely with DevOps and development teams to embed reliability best practices throughout the software development lifecycle, ensuring seamless integration and operation of hybrid datacenter services.
• Documentation: Maintain comprehensive and actionable documentation for SRE processes, operational runbooks, and configurations.

Benefits

• Comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.
• Culture of Commitment, including inclusion, sustainability, and community impact.
• Equal Employment Opportunity, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of protected status.

Originally posted on Himalayas