Job Overview
Job Title
Technical Account Manager
Company
Rossum
Location
Romania
Job Type
Full-Time
Experience
Mid Level
About This Role
We're looking for a Technical Account Manager to join our Customer Experience team and ensure the technical success and long-term satisfaction of Rossum's top-tier enterprise customers.
Requirements
- Act as the primary technical point of contact for assigned enterprise customers.
- Design and implement custom document workflows using Rossum's configuration tools and extensions.
- Advise customers on API integrations and best practices for connecting Rossum to internal systems.
- Troubleshoot and resolve technical issues, advocating for customers' needs.
- Coordinate with cross-functional teams during complex solution delivery.
- Deliver training and create documentation to ensure customer adoption and success.
- Monitor account health, track KPIs (automation rates, processing speed, quality), and proactively address issues.
- Relay product feedback to our Product & Engineering teams.
Benefits
- 5 weeks of vacation
- 5 sick days
- Extra 2 weeks of paternity leave
- Stock options (ESOP)
- Budget for personal development, education, and language courses
- High-end tech (MacBook, external monitor, keyboard of your choice)
- Team offsites, regular meetups, and a friendly, ambitious team
Originally posted on Himalayas
Why This Job Might Be a Good Fit
- Fully remote full-time position
- Mid Level sales role at Rossum
- Open to candidates in Romania
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Frequently Asked Questions
Is this position fully remote?
Yes, this role is listed as a remote position. You can work from anywhere within the specified location requirements.
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About Rossum
Rossum