Analyst, SOX Compliance

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Analyst, SOX Compliance will play a key role in supporting and strengthening the company’s Sarbanes-Oxley (SOX) compliance framework. This role requires a detail-oriented professional with strong critical thinking skills who can independently evaluate business processes, assess risk, and collaborate effectively with cross-functional stakeholders and external auditors.

This position is designed for a high-potential professional with 2+ years of experience who is ready to take ownership of assigned processes and demonstrate the capability to grow into increasing levels of responsibility within the SOX and compliance function.

Work Environment & Schedule

This role supports a global SOX program and requires collaboration across multiple time zones, including regular interaction with U.S.-based stakeholders and external auditors. The successful candidate must be able to accommodate periodic schedule adjustments to support cross-regional meetings and audit timelines.

The role requires the ability to work independently in a fast-paced environment, manage competing priorities, and deliver high-quality work with minimal supervision.

Key Responsibilities

• Support SOX planning, scoping, and risk assessment activities in coordination with business process owners and external auditors.
• Conduct end-to-end business process walkthroughs to evaluate control design and operating effectiveness.
• Perform testing of business process controls and IT-dependent/manual application controls (ITACs) in accordance with established audit standards.
• Identify control gaps and assess the impact and severity of deficiencies.
• Prepare clear, well-supported documentation of testing procedures, findings, and conclusions.
• Communicate results and recommendations to business stakeholders in a professional and constructive manner.
• Coordinate and track remediation efforts, ensuring timely and effective resolution of identified deficiencies.
• Contribute to continuous improvement of the SOX program by identifying opportunities to enhance efficiency, documentation quality, and risk coverage.
• Build and maintain effective working relationships across finance, IT, and operational teams.

Qualifications

· CA, CIA, CPA (preferred).

• 2+ years of experience in SOX compliance or Internal Audit, with direct experience in business process controls.
• Experience testing business process controls and IT-managed application controls (ITACs).
• Exposure to IT General Controls (ITGCs) is beneficial; however, this role is primarily focused on business process controls and does not perform primary ITGC testing.
• Strong understanding of control design, risk assessment, and control gap analysis.
• Demonstrated ability to exercise sound professional judgment and apply critical thinking.
• Strong analytical, problem-solving, and root cause evaluation skills.
• Excellent written and verbal communication skills, including the ability to clearly explain control concepts to non-specialists.
• Proven ability to manage multiple priorities while maintaining high standards for quality and accuracy.
• Proficiency in Microsoft Excel, Word, and PowerPoint.

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth an