Associate, Primary Servicing

Essential Job Functions:

• Ability to accurately interpret credit agreements, promissory notes etc. in order to determine operational feasibility and maintain data integrity of the commercial loan system of record.
• Responsible for funding and boarding new loans on the core loan system.
• Maintain a designated portfolio of customer accounts. Process payments, advances, payoffs, rate changes, interest and fee calculations and other maintenance related to these transactions as well as non-accrual and charge-off items.
• Process loan extension and modifications.
• Ability to calculates Prepayment Penalty on request for payoff statements.
• Perform post origination quality control loan audits to ensure that proper legal documents have been received.
• Conduct research necessary to address loan problems (data entry errors, payment exceptions/misapplications, etc.), resolve and communicate outcomes to appropriate parties.
• Manage high volumes of transaction processing and email correspondence with precision, ensuring all tasks are completed accurately and compliant with documented SLA’s.
• Maintain relationships with various lines of business, participant banks/co-lenders and partner teams to include escalation, resolution, and risk management.
• Manage communication (both oral and written) with various internal and external clients regarding various questions (both routine and exceptions) related to the proper servicing of the client’s CRE loans.
• Independently proof transactions (both cash and non-cash) and if applicable, initiate fund transfers due to borrowers and/or lenders in adherence with loan terms, servicing agreements and established servicing standards.
• Contribute effectively to organizational initiatives, drive team goals and foster a culture of continuous improvement, engagement, and inclusivity.
• Ensure adherence to internal policies, quality standards, and management direction while meeting contractual deliverables to clients and other external parties.
• Demonstrate teamwork by maintaining a professional attitude, proactively assisting coworkers, as well as with special projects, and working overtime, when necessary, to meet client deadlines.
• Assist in compiling various internal reports and assist the asset managers and the portfolio management team with reporting to the client.
• Candidate will be assigned responsibilities with a specialized team within servicing focusing on (but not limited to) asset management, portfolio management, treasury services, escrow (including tax or insurance) administration.

Qualifications/ Requirements:

• Associate’s degree in accounting, finance, real estate, business, or equivalent level of education and experience.
• Experienced professional with 5+ years of industry and/or relevant experience, typically at a Loan Servicing and or Primary Servicing Analyst level role or external equivalent.
• Knowledge of Financial Products (Especially Loans, Guarantee and Stand by Letter of Credit etc.).
• Must be detailed oriented, able to prioritize, meet tight deadlines, multi-task, have excellent organizational, verbal and written skills, and be able to work independently and collaboratively in a team environment.
• Communicate effectively both orally and in writing to convey information clearly and effectively through both formal and informal documents and project a positive, professional image both internally and with external business contacts.
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