Business Solutions Analyst III

PRIMARY DUTIES AND RESPONSIBILITIES:

· Act as the primary EDI contact for suppliers, external customers, and internal business units

· Act as the initial contact for any issues from our Customers/Suppliers technical groups.

· Understand the project requirements from customers, suppliers, and internal business departments and be able to communicate them to the rest of the team.

· Resolve transaction processing issues and follow department reporting and communication procedures.

· Complete project functional requirements for EDI projects.

· Write Test cases and perform project testing.

· Be an escalation point to resolve issues from suppliers, external customers and internal customers.

· Establishes and maintains liaison relationship with business partners and IT organization in order to provide effective technical solutions.

· Conducts data gathering and analysis to understand business strategy requirements.

· Contributes to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.

· May provide direction for short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.

· Provides input from a business and IT perspective.

· Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advices on options.

· Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.

· Analyzes customer’s operations to understand their strengths and weaknesses to determine opportunities for improvements.

· Assists in the business process redesign and documentation as needed for new technology.

· May provide factual content to feasibility study for standard development projects and enhancements.

· May provide assistance in business case development (i.e., research, data collection).

· May develop user test cases and system integration testing and validates test results during testing.

· May review and approve test plans and monitors testing process to ensure that business results are adequately tested with minimal risk.

· May ensure test strategies involve appropriate integration and process components.

· Investigates problems and develops recommendations for resolution.

· Identifies need for technical assistance to help in problem resolution.

· Keeps customers informed of problems, issues, and resolutions.

· Analyzes performance metrics to ensure customer satisfaction.

· Manages customers’ expectations.

· Ensures IT solutions meet customers’ needs.

· May meet regularly with team to gather work statuses.

· May discuss work progress and obstacles.

· Provides advice, guidance, encouragement and constructive feedback.

· Ensures work, information, ideas, and technology flow freely across teams.

· May generate appropriate communication, process and educational plans for mitigating the disruption of change.

· May identify and remove obstacles to change.

· Coaches and transfers knowledge to less experienced team members.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Bachelor’s degree in Computer Science, Information Systems, Business, or other related field. Or equivalent work experience. Typically requires 5-7 years of relevant technical or business work experience. Requires experience/in-depth knowledge of business operations and systems requirements processes. Working knowledge of IIBA principles and practices

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Minimum 5 years relevant technical or business work experience.