Business Systems Analyst

Business Systems Analyst (Remote)

As a Business Systems Analyst (BSA) at ICF Next, you will utilize your analytical and critical thinking abilities to address client challenges effectively. In this position, you will take ownership of project deliverables, operate in a dynamic and diverse setting, benefit from flexible work arrangements, and receive support from a management team dedicated to your professional development. The role requires advanced analytical and documentation skills within a digital development context, as well as the capacity to prioritize tasks, assume responsibility, manage multiple assignments, and collaborate efficiently in an Agile software development environment.

The Work

ICF Next provides comprehensive support to federal and state agencies in the development and management of their digital products. Typical engagements include modernization initiatives, operations and maintenance, and the development of new digital products that align with client objectives and goals.

Our digital delivery teams specialize in holistic support in the areas of project management, software development, UX/UI design, analytics, content strategy, content management, and product management. These multidisciplinary groups cooperate remotely to accomplish their work in accordance with agency goals. The Business Systems Analyst will work collaboratively to connect these various disciplines through clear and concise communication and support projects with meticulous organizational skills.

Responsibilities:

• Support the full digital software development cycle, including requirements, research, design, stakeholder engagement, testing, and delivery of user-facing systems.

• Gather requirements by conducting interviews (with both internal and external stakeholders), reviewing documents, distributing questionnaires, analyzing business processes, outlining use cases and scenarios, performing business analysis, and examining current systems.

• Use a range of methods to document requirements, such as Behavior-Driven Development (BDD) specifications, user stories, acceptance criteria, workflow and United Modeling Language (UML) diagrams, use cases, and guides for users.

• Maintain comprehensive requirements traceability documentation and monitor the status of requirements consistently throughout the project lifecycle.

• Communicate effectively, both verbally and in writing, with team members and stakeholders who depend on this information to establish system requirements or organizational processes.

• Facilitate team meetings to gather, document, refine, and prioritize requirements, design system enhancements, identify action items, and drive user feedback.

• Document user experience (UX) design discussions, write requirements in the team’s workspace, and breakdown requirements into user stories in the team’s issue log system.

• Conduct diverse testing activities by defining test scenarios and cases, executing test procedures, and thoroughly documenting results.

• Work collaboratively with subject matter experts, designers, and user experience researchers within an Agile framework.

• Provide recommendations for enhancing internal processes, accompanied by potential solutions.

• Collaborate with the Scrum Master and provide support as a backup when necessary.

Required Skills and Qualifications:

• Bachelor's degree or equivalent experience.

• 1+ years of experience in gathering, refining, and prioritizing requirements for digital products.

• 1+ years of experience working with cross-functional teams (Engineering, Experience, Delivery, Product Management) to build digital products using an Agile methodology.

• Must be able to pass any required background check(s).

• Candidate must be a US citizen, reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. per contract requirements.

Preferred Qualifications:

• Experience working with Drupal-based websites.

• Experience with federal or state agency projects.

• Proficiency with Atlassian Suite (Jira, Confluence, Trello) or similar applications in support of Agile software delivery.

• Scrum Master/Agile certification training.

Professional Skills:

• Excellent organizational and communication skills with meticulous attention to detail. Ability to follow-through, including the flexibility to perform in an ever-changing work environment.

• Strong analytical skills, especially business process analysi