Call Center Engineer

We are seeking a Call Center Engineer to join our team supporting the Department of Transportation. The Call Center Engineer will provide Tier 1 technical support and issue intake, troubleshoot and resolve issues related to Windows operating systems and Microsoft Office applications, and maintain end-to-end ownership of assigned tickets.

Requirements

• High School diploma or equivalent and 1–2 years of technical support experience in a service desk or help desk environment; relevant technical certification preferred.
• Demonstrated written and verbal communication skills with the ability to document issues clearly and provide customer-focused support.
• Proven reliability, accountability, and problem-solving ability in a structured support environment.
• Ability to work collaboratively within a team-based, high-volume service desk environment while managing multiple priorities.
• Ability to obtain the HDI Customer Service Representative (CSR) certification within 6 months of hire.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401K
• Life insurance
• Short-term disability plans
• Long-term disability plans
• Vacation time
• Holidays

Originally posted on Himalayas