Customer Experience Agent (Evening Shift)
Job Overview
Job Title
Customer Experience Agent (Evening Shift)
Company
Ramp
Location
United States
Job Type
Full-Time
Experience
Entry Level
About This Role
Ramp is hiring Customer Experience Agents to be the voice of Ramp for thousands of customers, solving problems quickly, building trust, and creating memorable experiences.
Requirements
- Comfort and confidence on the phone
- Ability to work evenings, weekends, and some holidays
- Strong customer focus with empathy under pressure
- Excellent verbal and written communication
- Ability to quickly learn Ramp’s platform and apply product knowledge
- Strong analytical and problem-solving skills
- Persistence in driving issues to resolution with internal teams
- High reliability and professionalism in live support environments
- Comfort working toward performance metrics in a results-driven role
Benefits
- 100% medical, dental & vision insurance coverage
- Partially covered for your dependents
- One Medical annual membership
- 401k (including employer match)
- Flexible PTO
- Fertility HRA (up to $10,000 per year)
- Parental Leave
- Unlimited AI token usage
- Pet insurance
- Centralized home-office equipment ordering
- Health and Wellness stipend
- In-office perks
- Budget for intra-office travel
- Relocation support to NYC or SF (as needed)
Originally posted on Himalayas
Why This Job Might Be a Good Fit
- Fully remote full-time position
- Entry Level support role at Ramp
- Open to candidates in United States
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Frequently Asked Questions
Is this position fully remote?
Yes, this role is listed as a remote position. You can work from anywhere within the specified location requirements.
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About Ramp
Ramp