Customer Success Consultant WA/NT/SA

Strong understanding of Australian Legal landscape

Demonstrated customer success background with training delivery skills

About our Team

LexisNexis is a global organization that provides world-class content and leading-edge technology and software tools. Our objective is to enable customers to quickly find the answers they are searching for and to advance the rule of law.

About the Role

At LexisNexis, you will engage with clients to deliver training and implement effective solutions. These clients include corporate, law firms, barristers, and government departments. Your role will also involve identifying opportunities and building relationships with stakeholders. Additionally, you will be responsible for training customers under your responsibility.

Responsibilities

• Customer journey mapping to create tailored campaign driven programs

• Develop and drive campaigns to increase awareness, product adoption and usage

• Acting as a liaison between sales, marketing and product

• Identify personas for targeted messaging

• Creating value props by segment and persona to embed in the campaign activity

• Work with data and marketing teams to identify clients for monthly sessions and create Eloqua templates

• Establish clear client retention goals

• Reporting to be provided to manager and monthly program

• Updating of dashboards team and business for program

• Upsell services and products with the brand image

• Build preference within the academic sector to ensure that LexisNexis is preferred by graduates when moving into the workplace.

• Create campaigns utilizing social media and traditional formats to meet campaign objectives

• Assist in building and driving an accreditation program

Requirements

• Law degree or possess good understanding of Legal landscape. Open to Law graduates who are seeking alternative career.

• Experience in customer success or customer relationship preferably within Legal industry

• Experience in training delivery and using platforms like eLearning

• Identify opportunities while building solid relationships with customers and stakeholders

• Possess exceptional communication and presentation skills

• Understand Boolean and free text search principles

• Be authorized to legally work in Australia

• Liaise with a range of management and staff levels, particularly with Sales departments

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

- Discounted Health plan rate and Optical Assistance

- Life assurance and income protection

- Option to buy additional Annual Leave days
- Employee Assistance Program
- Flexible working arrangements
- Benefits for you and your family
- Access to learning and development resources
Your recruiter will advise you on the full benefits package for your location

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our

Why This Job Might Be a Good Fit

• Fully remote full-time position
• Mid Level support role at LexisNexis
• Open to candidates in Australia