Director of Client Success

At Q4, we make an impact together, obsess over our customers, operate with integrity, and bring big ideas to life.

Q4 is charting a bold new path for investor relations as the first AI-driven IR Ops Platform, providing everything an IR team needs to succeed on a single, powerful platform. The Q4 Platform enables public companies to attract, manage, and understand investors - all in one place. Over 2,600 customers, including many of the most respected brands in the world, trust Q4 to help drive premium valuations for their companies. Only Q4 offers a tech stack holistically designed to equip IR teams with data, insights, and smart workflows that power remarkable outcomes. Learn more at q4inc.com.

We hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do.

Come grow with us!

About the role

Q4 is looking for a strategic and experienced Director of Client Success to lead our Client Success Manager team, with a strong emphasis on our Investor Relations (IR) tool suite. In this role, you will be responsible for driving client retention and adoption of new products by fostering a world-class client experience and leading a high-performing team. The ideal candidate has an understanding of the Investor Relations landscape, a proven track record in SaaS Client Success leadership, and a passion for developing talent and scaling operations. You will be a key leader in defining and executing our client engagement strategy to ensure our clients achieve maximum value from the Q4 platform.

What you'll do

Leadership

• Lead, grow and evolve a highly motivated and successful team of Client Success Managers with a heavy focus on Investor Relations tools and management.
• Foster a culture of trust, collaboration, growth and iteration
• Collaborate with leaders to define people strategy including talent acquisition, training & development, goal setting, coaching & feedback and performance management
• Lead team meetings and communicate expectations, process changes, strategy, requirements and business updates
• Monitor and measure performance; provide feedback and lead quarterly performance evaluations
• Oversee and manage hiring, onboarding and training. Decision making ability around hire/retention
• Lead and/or partner with CS team or cross-functional teams (Account Management, Support, Events, Sales, Activations, Product, Marketing) to build and facilitate training, best practices, and processes to elevate team skills, knowledge and overall success

Client Success Management

• Own the achievement of key performance indicators (KPIs) for the team, specifically relating to client retention/churn reduction, product adoption rates, and measurable value realization.
• Develop, lead and delegate ke