Field Support Specialist

Reporting to the Sr. Manager of Field Operations this individual coordinates the full lifecycle of field leads—ensuring events are properly set up in CRM, forms and tracking tools are created, leads are captured and validated, and data is accurately mapped into CRM systems. The position actively monitors field lead status and call quality, supports event execution (both in-person and virtual), and provides operational and logistical backup to ensure field teams can focus on partner relationships and on-the-ground engagement.

Requirements

Who is American College of Education

Founded in 2005, American College of Education continues to be a leader in professional development through our online programs. The mission of ACE is to deliver high-quality, affordable and accessible online programs grounded in evidence-based content and relevant application. Our graduates are prepared to serve, lead and achieve personal and professional goals in diverse, evolving communities. As a socially conscious institution, we’re dedicated to making a positive impact and inspiring our students to do the same.

ACE is a mission-driven institution continually recognized for its commitment to social responsibility and positive impact. As an Impact Institution, we believe we have a responsibility to our students, alumni, employees, communities, and society as a whole. Guided by our core values, we strive to create meaningful impact that extends well beyond our bottom line.

Who You Are

You are passionate about helping students achieve their educational goals. You thrive in a competitive and collaborative team environment. You are comfortable working remotely and have experience collaborating with others in a virtual environment. You possess a strong attention to detail.    

Reporting to the Sr. Manager of Field Operations this individual coordinates the full lifecycle of field leads—ensuring events are properly set up in CRM, forms and tracking tools are created, leads are captured and validated, and data is accurately mapped into CRM systems. The position actively monitors field lead status and call quality, supports event execution (both in-person and virtual), and provides operational and logistical backup to ensure field teams can focus on partner relationships and on-the-ground engagement.

Compensation

ACE is committed to paying a competitive wage while staying true to our mission of maintaining high quality, affordable programs for our students. The starting salary range for this position is $50,000 plus all full-time employees are eligible for an annual bonus. Offers vary depending on education, prior experience, and expertise being applied to the role.

What We Look for in the Ideal Candidate

• Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills.

• Demonstrates a positive, service-oriented attitude with a strong commitment to supporting field teams, partners, and cross-functional stakeholders.

• Follows established organizational, marketing, CRM, and compliance processes to ensure accuracy, consistency, and alignment across field initiatives.

• Prioritizes and completes assigned duties based on daily field, event, and campaign needs while adapting to shifting business priorities.

• Consistently produces a high volume of accurate, detail-oriented work related to lead coordination, CRM updates, and marketing deliverables.

• Capable of working under pressure and meeting tight deadlines associated with event timelines, partner requests, and field deliverables.

• Proven ability to work independently with minimal supervision while collaborating effectively with marketing, compliance, field teams, and partners.

• Demonstrates a strong willingness to learn and understand various aspects of field operations, partner engagement, and the higher education landscape.

• Exhibits exceptional communication, organization, and time management skills to support lead coordination, event execution, and partner needs.

• Self-motivated, proactive, and resourceful in identifying solutions to complex, time sensitive field and operational challenges.

• Thrives in a collaborative, team-based environment while supporting shared goals across field operations, marketing, and partner relations.

• Applies strong analytical and problem-solving skills with a high attention to detail when managing lead data, CRM accuracy, and reporting.

• Builds and maintains strong working relationships with internal teams, field representatives, partners, and external stakeholders.