First Alt Services Rep II

First StudentUnited States56 years ago

supportFull-TimeMid Level

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Job Overview

Job Title

First Alt Services Rep II

Company

First Student

Location

United States

Job Type

Full-Time

Experience

Mid Level

customer-service-representativeoperations-supporttransportationadministrative-supportlogistics

About This Role

Job Description

Major Responsibilities

Manage all Transportation Partner payments, including JDE system integration. Work directly to resolve any missed trip payments and inaccurate trip data. Provide reports to the operations team on a weekly and monthly basis.
Coordinate with Field Operations that all driver background checks and MVR’s are up to date for FirstAlt drivers nationwide. Review daily requests and complete urgent requests as needed
Coordinate and assist Field Operations with any incomplete documents and problem solve as needed.
Oversee all Transportation Partner technical support to include new driver on-boarding, driver app installation and troubleshooting, and Transportation Partner portal training and support.
This position requires a high level of customer service communication and care
Detailed organization and problem-solving skills are critical for success
Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of Management
Reduce the volume of incoming calls/emails, etc. through; Education – Utilizing existing technology and processes so they don’t have to call us. How to change a driver, how to look up your future trips, how to view your current trips, how to look for subs, etc.
Partner Education & Culture Development; Reduce the volume of incoming partners/drivers calls & or emails. Assisting partners/drivers with utilization of existing technology and processes. Education on how to… change a driver, look up future trips, view current trip status, look for subs, etc. Customer service – what’s working, what’s not working, etc. Develop relationships with transportation partners
Partner Payments
Onboarding (Training / Policies, etc.). New driver on-boarding, driver app installation and troubleshooting, and payment terms, process, etc.
Onboarding (Compliance). Work with to ensure driver / partner compliance is completed, and continuously maintained. Provide weekly status report on driver / partner status to team
Technology Development: Driver App / Partner Portal

Disclaimer
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

Originally posted on Himalayas