Head of Community

Headquarters: Sydney, Australia
URL: https://thetechtribe.com

Hey there, Community Geek

If you're passionate about building Community, growing people, and leading teams in a supportive, text-based world, keep reading.

We're The Tech Tribe, and our mission is to empower MSPs by providing the knowledge, skills, resources, tools, confidence, community, and support they need to become the best in the world.

(MSPs are IT Service Providers that help SMBs with technical things like cloud, cybersecurity, networking and infrastructure)

Since launching in 2017, we've grown nearly every single month through word-of-mouth referrals with ~4,000+ paying MSP members (plus their teams) and 200,000+ community posts.

Our members are part of a tight-knit Tribe sharing wins, challenges, and that wild entrepreneurial journey of running a business together.

We get "thank you" notes often (check out the love at https://thetechtribe.com/love), and we're financially rock-solid with a culture of SOPs, excellence, and zero layoffs.

ABOUT THE ROLE

Our Tech Tribe Community is currently made up of about 10,000+ people from about 4,000+ MSP businesses (owners and their team members).

We kicked off in 2017 and have steadily grown since then. It’s now time for us to introduce a Head of Community role. 

We've been super focused on other parts of our membership for the last ~18 months and haven't focused as much as we used to on our Community and it's showing with a slow decline in our Community Engagement Metrics.

This is where we need your help

We’re looking for someone to take the reins of our community and lead strategies that connect & delight members and increase retention.

Your role is to take full ownership of our community initiatives. You’ll manage and scale them to provide a world-class experience for our members, both online and offline.

You’ll work closely with our Founder/CEO, who geeks out on all things community. Together, you’ll brainstorm ideas; then, you’ll take the reins to build them out. Reporting directly to the CEO, you’ll shape programs that inspire, connect, and delight our global Tribe.

Community is our everything, so we're more than happy to back your ideas with a dedicated budget. We also believe in continuous learning, so we’ll cover the cost of courses, books, and resources to keep your skills sharp.

In this role, you’ll see the real-world impact of your work: helping MSPs grow their businesses and improve their livelihoods.

If this sounds like your kind of thing, we’d love to hear from you

ABOUT YOU

You're a people lover and community geek with a deep desire to serve at the highest level, operate with excellence and integrity, and grow every day.

You'll thrive if:

• You have a proven history of leading Communities (ideally B2B)
• You've previously built and led Community Teams
• You're comfortable working in a Text Based Community
• You're comfortable showing up on Camera and In-Person
• You care deeply about people and connection, and you understand why Community matters.
• You're happy working in a fully remote environment
• You have at least two hours of workday overlap with Sydney business hours (currently GMT+11). Bonus points if you’re in Australia or NZ!
• And... extra bonus points if you're already in the MSP or Tech industry.

WHAT SUCCESS LOOKS LIKE

Success in this role is when our Community Members are engaging and thriving in our Communities, both online and in-person.

We have a number of different metrics we track to help quantitatively see how our Community is doing and we'll co-create some new metrics to help support us all in making great decisions.

In saying that, there's also an underlying feeling that a Community has when it's humming and your role is to "grow the hum"

WHAT YOU'LL BE WORKING ON

We’re looking for you to strategize, lead and own the following areas (both in-person and virtually):

• Our Community Forum - grow our engagement metrics by building a culture of support, camaraderie & Community
• Our Networking Initiatives to help members build deeper relationships with each other
• Our Community Events Initiatives both Virtually & In-Person
• Our Member Results Programs to help our members make progress on their big challenges and goals
• Our Onboarding Initiatives to welcome new Members, help them get connected and go quickly from Newb