Licensed Telephonic Counselor - Evernorth - North Carolina

A great opportunity to help military members and their families!

This position is responsible for providing confidential behavioral health consultations and 1-12 fifty minute sessions of non-medical counseling (EAP) to members of the military and their family. Non-medical counseling is focused on a specific issue or concern and includes developing strategies and solutions, building on the participant’s strengths, accessing support systems, and utilizing community resources. Sessions are provided telephonically, via video or secure chat and are intended to be solution focused and short-term.

Non-medical Counseling topics are varied but often include the following issues:

• Stress

• Transition/Relocation

• Grief and loss

• Employment issues

• Marital/couple conflict or communication

• Parent-Child Relational Problems

• Academic or Educational problems

• Problems related to Primary Support

The successful candidate will have demonstrated excellence with solution focused therapy with a passion to deliver a service experience that exceeds the participant’s expectation. The team works in a fast-paced environment, on a queue, taking non-medical counseling calls in the moment, as well as through scheduled appointments. The team is staffed 24/7 in support of the schedules of miliary members around the world. This role offers a great salary with an excellent benefits package that starts your first day of employment including a continuing education program with funding and extra leave time.

Duties and Responsibilities:

• Provide participants with confidential, non-medical counseling services

• Assess the participant’s immediate risk and biopsychosocial needs

• Provide appropriate referrals for resources and treatment

• Use clinical expertise, professional judgment and best practices

• Execute duty to warn/mandated reporting processes

• Partner with peers and leaders promoting and embracing a culture of change; supporting all parties through the change process

• Demonstrate the ability to be agile and flexible in work process.

• Deliver excellent clinical judgment and interpersonal communication skills

• Understand confidentiality and privacy regulations

• Demonstrate excellent verbal and written communication

• Display knowledge and understanding of the military lifestyle and culture while maintaining the highest degree of sensitivity, compassion and respect for Service Members and their families.

Qualifications:

• Must be a U.S. Citizen

• Master’s degree or PhD from an accredited graduate program in a mental health related field such as social work, psychology, marriage/family therapy, or counseling

• Current, valid, unrestricted counseling license in North Carolina that grants the authority to provide counseling services as an independent practitioner in their respective fields. Multi-state licensure highly preferred.

• Ability to meet the expectation to sit / apply for cross-licensure in additional state(s). Licensure costs will be fully covered by the company upon hire

• Minimum 4 years post masters clinical experience as a mental health and/or substance use clinician with demonstrated understanding of multiple therapeutic modalities, including brief therapy.

• Knowledge and experience with Employee Assistance Programs (CEAP certification optional)

• Knowledge and experience in crisis management

• Solid understanding of Z-codes

• Proficient with multiple software and system applications.

• Demonstrated ability to set priorities including, but not limited to time management and organizational skills

• Ability to manage own caseload and coordinate all assigned cases

• Passion for helping the military community

• Understanding of military life and culture

• After accepting an offer of employment, obtain and maintain a federal public trust clearance status with the US Government. The information that will be requested during the process can be reviewed on the U.S. General Services Administration website: SF85P QUESTIONNAIRE FOR PUBLIC TRUST POSITIONS. You do not need to complete this form or provide any information until after you have accepted an offer of employment. If you are provided an offer of employment and accept, you will need to provide the requested information on the public trust questionnaire directly to the government through a third-party collection agency. Since public trust clearance is a condition of employment, this means that if you are unable to obtain clearance or if you lose clearance, you