Life and Critical Illness Underwriting Co-Signer

The Life and Critical Illness Underwriting Co-Signer is a key role within our organization, pivotal in delivering high-quality underwriting services in alignment with Manulife’s philosophy.

The individual in this position will collaborate closely with the underwriting team to assess and approve high-value insurance applications, while also providing mentorship and coaching to junior staff members. The Underwriting Co-Signer will diligently evaluate applications alongside the assigned Underwriter, critically assessing the approach and requested requirements to ensure that Manulife presents a competitive offer from the outset, all while maintaining robust risk management practices.

Position Responsibilities:

• Underwriting Decisions: Evaluate and make underwriting decisions on life and critical illness insurance applications with approval limits up to $10 million.

• Volume Expectations: Manage a high volume of applications, with an expectation to process and make decisions on approximately 20-30 applications per day.

• Cycle Time: Ensure prompt and efficient service by maintaining a cycle time that supports timely decisions and exceptional customer service.

• Mentorship and Coaching: Provide guidance, mentorship, and coaching to junior underwriting staff to enhance their skills and performance.

• Quality Assurance: Conduct thorough reviews of underwriting decisions to ensure compliance with company policies and regulatory requirements.

• Collaboration: Work collaboratively with other departments, including claims, legal, and customer service, to ensure a seamless customer experience.

Required Qualifications:

• Experience: A minimum of 7 years of experience in life and critical illness underwriting, with a proven track record of handling high-value cases.

• Education: Bachelor's degree in finance, business, or a related field. Professional underwriting certifications are highly desirable.

• Skills: Strong analytical and decision-making skills, excellent communication abilities, and proficiency in underwriting software and tools.

• Leadership: Demonstrated ability to mentor and coach junior staff, fostering a positive and productive work environment.

Preferred Qualifications:

• Bilingual (French & English) an asset – If in Québec, the successful candidate must communicate in English and French to support clients from various jurisdictions outside of Quebec.

Performance Metrics:

• Decision Accuracy: Maintain a high level of accuracy in underwriting decisions, with minimal errors and rework.

• Efficiency: Achieve or exceed the target cycle time for underwriting decisions, ensuring timely service to customers.

• Mentorship Impact: Measure the improvement in performance and confidence of junior staff through regular feedback and development sessions.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.