Partner Manager

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including dm, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

DESCRIPTION

You are a highly organized and relationship-driven Partner Manager that serves as the primary liaison between our partner network and internal sales teams. In this role, you will qualify and manage partner-referred opportunities, coordinate seamless sales handoffs, and provide tailored support based on partner maturity and needs. The ideal candidate excels at building trusted relationships, managing multiple priorities, and driving partner engagement that fuels revenue growth. This role will play a key part in ensuring high-quality referrals, optimizing partner collaboration, and enabling scalable success across our partner/channel ecosystem.

What You’ll Do:

• Serve as the day-to-day contact for assigned partners, helping them navigate the referral process and supporting their success.

• Qualify and triage partner-sourced opportunities, routing the appropriate Account Executive or co-selling when needed.

• Ensure smooth handoff of leads from partners to internal sales, maintaining transparency and alignment throughout the process.

• Build and maintain trusted relationships with partner stakeholders, providing proactive and timely updates and guidance.

• Collaborate with internal teams to optimize the referral and co-sell motion

• Track and report on partner pipeline, referral quality, and conversion metrics using CRM and partner management systems.

• Assist in partner enablement activities

• Help identify opportunities for deeper partner engagement, upsell potential, or partner-led deal acceleration.

• Act as a leader for peers and colleagues, work to educate and enable teams internally and externally.

• Drive management of book of business with future planning & prospecting, regular reporting, and documented understanding of health and opportunities overall.

REQUIREMENTS

• 5+ years of experience in partner management, channel sales, account management, or sales operations in the tech or SaaS space.

• Experience managing partner-generated leads or working closely with partner teams and sales reps.

• Strong organizational skills and attention to detail, with the ability to manage multiple workflows and handoffs.

• Excellent communication and interpersonal skills, and comfortable working with external partners and internal stakeholders.

• Experience with CRM systems and ideally partner portals or PRM tools.

• Self-starter with a collaborative mindset and desire to drive partner and customer success.

• Bachelor’s degree preferred.

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualification