Player Support Representative / Email Support - TALENT POOLING

About the CompanySide is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.

Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.

For more information, visit www.side.inc.

About This Opportunity

Please note, this listing is not for an immediate open position but for our Talent Pool. By applying, you express interest in being considered for future opportunities that align with your skills and experience.

These opportunities are contingent on client needs and project availability. As projects are initiated or client proposals are developed, we will review candidates from this pool and contact those who most closely align with the specific requirements of the co-development opportunity.

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About the Role:

We are seeking a detail-oriented, empathetic, and tech-savvy Player Support Agent to join our growing team. This role focuses on delivering exceptional technical support to our gaming community across various platforms and channels. The ideal candidate has a passion for video games, excellent communication skills, and strong technical troubleshooting abilities.

Key Details & Expectations

Daily Commitment: You must fully commit to render service of a minimum of 6-7 hours per day.

Service Duration: Six (6) months

Pre-project Training: Paid training prior to project participation

Commencement to the Project: You are required to undergo a paid one-week product training period and a two (2) week nesting period.

Refresher Training: Mandatory refresher training every X weeks/days without any compensation, as a prerequisite for continuing your services with Side.

Work Schedule: You shall provide remote services at least five (5) to six (6) days per week, with the specific days to be mutually agreed upon by the parties.

In addition, the Company will provide work-hour slots throughout the day, which will consist of flexible shifts available weekly on a first-come, first-served basis. The schedule will be forecasted on a weekly basis from Monday to Sunday, inviting all participating freelancers to self-schedule.

The Freelancer shall render a minimum of 6-7 hours of work per day. The minimum requirement will not apply during periods of low service demand. Such period will be determined at the sole discretion of Side.

Schedule Changes: While the forecasted schedule may undergo minimal changes (additions or removals), you will be notified promptly of any alterations.

You are required to submit a BIR registered service invoice every month (You must be a registered Freelancer/Individual Contractor).

Key Responsibilities

• Respond promptly to player inquiries via email, chat and callback, resolving issues with professionalism and clarity.
• Diagnose and troubleshoot player problems efficiently, providing accurate information a