Product Operations Summer

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Sprinklr is looking for a Product Operations Summer Intern to join our global Product team. In this role, you will help improve how our product organization operates, supports launches, and delivers value to customers. You’ll work cross-functionally with Product, Engineering, Customer Success, and Go-To-Market teams to help streamline processes and support product initiatives.

What You’ll Do

Product Operations & Process Support

• Assist with improving workflows, documentation, and internal processes across the Product organization.
• Support coordination of product launches and internal enablement activities.
• Help maintain and organize product documentation and knowledge resources.

Data, Insights & Reporting

• Support tracking and reporting on product metrics and operational KPIs.
• Help analyze feedback from customers and internal stakeholders to identify trends and opportunities.
• Assist with building dashboards and reports to support product decision-making.

Cross-Functional Collaboration

• Partner with Product Managers, Engineering, Customer Success, and Sales teams to support key initiatives.
• Help coordinate meetings, communications, and updates across teams.
• Assist with research and operational projects that improve team efficiency and alignment.

What You Bring

• Pursuing a degree in Business, Operations, Product Management, Analytics, or a related field
• Strong organizational and project coordination skills
• Experience with Microsoft Office and/or Google Workspace
• Analytical mindset and attention to detail
• Strong written and verbal communication skills
• Interest in Product, Operations, and the SaaS industry
• Ability to work collaboratively in a global, cross-functional environment

What You’ll Learn

• How product teams operate in a global SaaS company
• Exposure to product launches, metrics, and operational workflows
• Hands-on experience working across Product, Engineering, and Go-To-Market teams
• How product decisions are supported by data and customer feedback
• Insight into Sprinklr’s business model and product ecosystem

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and e