Regional Operations, Manager (STAT)

At STAT Courier, we believe there is a better way to deliver what’s important to you. As a proud women-owned business, our mission is simple, to improve lives, enhance quality of living, and affect positive change by connecting resources, people, and communities. We foster a strong culture of teamwork and collaboration, where every voice is valued, and employees are empowered to make a meaningful impact. Join us in building something better-together.

What will your job look like?

The Regional Operations & Account Manager works in collaboration with STAT Courier corporate operations and support departments to ensure thorough oversight and compliance of all assigned area contracts and requirements. The Regional Operations & Account Manager will be responsible for daily logistics, implementing process improvements, and leading operational teams to achieve key performance targets.

Location: Must reside in Georgia, North Carolina, or South Carolina

What you’ll do:

• Act as a liaison between STAT Courier and external stakeholders to educate on STAT Courier services and ensure customer satisfaction

• Address and resolve all inquiries, including escalated emergent requests, in a timely and professional manner to the satisfaction of all stakeholders

• Draft, prepare and maintain assigned RFP’s; manage assigned awarded contracts

• Implement new business operations

• Define, implement and maintain contract goals and business outcomes, ensuring compliance and attainment

• Act as a main point of contact for Clients, when issues related to their program arise

• Provide ongoing, day-to-day service support to client personnel

• Present annual plan reviews and work in a consultative manner with key Clients

• Analyze data to identify areas for improvement

• Positively represent STAT Courier at in-services events and trade shows, acting as subject matter expert

• Educate Clients on STAT Courier procedures and services

• Lead and manage a team of drivers and staff, providing guidance and support

• Interview, hire, and manage drivers in multiple regions

• Meet, coach and mentor direct reports at least once monthly; this can include providing or seeking feedback, setting expectations, updates and development opportunities

• Manage and maintain fleet levels including, but not limited to, talent acquisition, training, compliance, coverage, and documentation

• Provide executive updates/reports to the Director, as required

• Provide requested data/information to internal stakeholders who are assisting in the continuous monitoring and coordination of quality management activities

• Uphold all STAT Courier Corporate values

• Adhere to and follow all STAT Courier policies and procedures at all times

• Ensure compliance with all relevant laws and regulatory regulations

• Ability to drive a route when necessary

• Travel throughout assigned region

What you’ll need:

Experience, Education & Certifications:

• High School Diploma or G.E.D.

• Bachelor’s degree or equivalent work experience

• Minimum of 2 years’ experience in Account Management preferably in a regional capacity

• 5+ years of experience in a role with budgetary responsibilities

• 5+ years of previous leadership or supervisory experience or related experience

• Valid US Driver’s License

Skills:

• Experience in developing, promoting and building key relationships with all key stakeholders

• Ability to maintain high level of confidentiality

• Knowledge of cost analysis and budgets

• Detail oriented and ethical

• Exemplary interpersonal and communication skills

• Moderate to advanced computer skills

• Strong organization skills and ability to identify, prioritize and respond to multiple deadlines

• Works independently and demonstrates effective problem-solving skills

• Demonstrate leadership skills, including but not limited to delegating, planning and coaching

• Ability to handle questions and resolve issues in a constructive manner

• Adaptability to learn new systems

Even better if you have...

• Prior courier or transportation experience is a plus

• Understanding of Lean Principals is a plus

• Prior project or contract management experience preferred

What’s in it for you:

• Health and Life Insurance Plans

• Dental and Vision Plans

• 401(k) with