Remote Customer Support: Inbound Phone Calls - Property Taxes - Seasonal - 02/20

We Could Use Someone Like You in Our Crew.

ModSquad is seeking experienced, customer-focused Customer Service Representatives to join our fully remote team. We’re looking for individuals who enjoy navigating complex inquiries and helping customers clearly understand property tax assessments, appeal options, and related processes.

This is a temporary opportunity anticipated to begin in March 2026 and conclude in August 2026.

As a member of this team, you will support customers via phone and email, responding to questions about tax assessments, appeals, and arbitrations. You will guide customers through the steps involved in reviewing and potentially lowering their property tax rates, providing clear, accurate information and maintaining a professional, empathetic approach throughout each interaction.

Collaboration is essential. You’ll partner closely with team members to research cases, clarify details, and ensure customers receive timely, well-informed responses.

Please note: This opportunity is not open to candidates who are located outside of the United States.

Key Responsibilities

• Respond to customer inquiries through phone and email in a professional, timely manner.

• Actively listen and communicate with empathy to ensure customers feel heard and understood.

• Provide accurate, detailed, and timely resolutions to customer questions.

• Escalate issues appropriately when necessary.

• Stay informed about task updates and policy changes to maintain accuracy.

• Meet and maintain established performance metrics.

Skills & Qualifications

• Friendly, helpful, and upbeat communication style.

• Strong problem-solving and critical thinking abilities.

• Excellent organizational and multitasking skills in a fast-paced environment.

• Prior experience with property taxes is a plus.

• Exceptional grammar and written communication skills.

Hours of Operation (Pacific Time)

• Daily: 6 AM – 5 PM

If you need help converting time zones, World Time Buddy is a great tool. Just use 'Sacramento, CA' as your first location and your home location as your second.

Commitments

• Self-schedule a minimum of 20 hours per week

• Minimum 90-day commitment (as needed)

Workspace Requirements

• Dedicated laptop or desktop computer running Windows 11 or macOS Sequoia/Tahoe

• Willingness to install ModSquad security systems on computer and mobile phone

• Minimum 50 Mbps internet speed (wired ethernet connection is required)

• 8 GB RAM or greater

• Dual monitors highly recommended

Please note: A Chromebook is not sufficient for ModSquad projects.

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, ex