Senior Analyst, ED Systems

Work Environment & Travel Requirements:

• This position is: Remote
• Travel requirements: Up to 10% to facilities and/or HSC
• Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
• Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.
• In hospital environment, may be exposed to hazards and unusual elements, which may include but are not limited to bloodborne pathogens and / or contagious illnesses, toxic chemicals, and biohazardous materials which may require extensive safety precautions and the use of protective equipment.
• Noise level in the work environment is typical for an office and/or hospital environment.

Position Summary:

• The Senior Systems Analyst, ED Systems implements strategies focused on the adoption of specific Emergency Department (ED) systems with a goal of enhancing and building processes and the content that lead to increased safety, quality, efficiency, and effectiveness of patient care in the LifePoint ED settings.

Essential Functions: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

• Support MEDHOST EDIS system build and configuration, including updates to content and workflows, and manage ticketed support issues through resolution in collaboration with the vendor.
• Collaborate closely with ED Systems Manager and team to provide ED system expertise and assistance as needed to successfully implement patient data automation and work through the system life cycle.
• Serve as 24 hour, 7 day a week support for MEDHOST electronic date information source (EDIS) system as assigned.
• Assist with change management efforts around the implementation of the ED informatics software through the development, design and execution of change management and enhancement processes.
• Provide system expertise and assistance to implement and/or upgrade MEDHOST EDIS in EDs as assigned.
• Manage support issues reported by facility staff via service now system and work with vendor to ensure root cause is identified and solutions are found.
• Assist with changes to the system as assigned, including the creation of training/educational documents around those changes in the system.
• Support facilities with education and training as needed for success as delegated by the team manager.
• Assist with on-going training and education to enhance user experience and adoption.
• Communicate with with physicians, leaders and other stakeholders to develop realistic expectations and execute strategies to prepare physicians and other clinicians for the adoption of electronic clinical systems.
• Collaborate with facility leadership and clinicians to ensure clinical processes and workflows are supported by the electronic solutions.
• Collaborate with other groups in Health Informatics & Technology Services (HITS) and at the Health Support Center (HSC) to assure clinical processes and workflows are supported by the electronic solutions and offers strategies and support to remove barriers to adoption.
• Collaborate and work with facilities as assigned to implement ED specific systems and support those systems and their functionality.
• Responsible for tracking and trending issues across facilities to ensure that they are escalated to resolution.
• Regular and reliable attendance.
• Perform other duties as assigned.

Additional Information:

• Position primarily serves internal co-workers.
• Access to and/or works with sensitive and/or confidential information.
• Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.

Knowledge, Skills & Abilities: The requirements listed below are representative of the knowledge, skills and/or abilities required.

• Education: Bachelor’s Degree in Nursing.
• Experience:
• Experience building, configuring, or customizing MEDHOST EDIS (system build, content updates, workflow configuration)
• Minimum 5 years’ clinical, technical, Emergency Department experience, or any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.

Skills and Abilit