Senior Customer Success Manager

We're looking for a Senior Customer Success Manager who will proactively and reactively engage with our Enterprise customers in a way that resonates with them and drives the consumption and stickiness of our solutions.

Requirements

• Drive strategic and value-based client relationships based on critical messaging across multiple organizational levels, including key decision makers with our largest customers
• Proactively monitor the health score of clients and engage at key lifecycle points
• Conduct strategic account planning that includes quarterly business reviews and success plans
• Maintain a deep understanding of PayScale product/data offerings and position the most relevant features/functionality for clients' specific goals
• Utilize technology such as Gainsight, Salesforce, Gong, and other applications to document and support client lifecycle
• Collaborate productively with Account Managers to ensure the successful retention of customers and identification of expansion opportunities
• Serve as a mentor, subject matter expert, and training resource for other members of the Customer Success team

Benefits

• Flexible paid time off
• 14 Paid Company Holidays
• Comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance
• 401(k) retirement program with a fully vested immediate company match
• 16 weeks of paid parental leave for birthing and non-birthing parents
• Health Savings Account (HSA) options and company contributions each pay period
• Flexible Spending Account (FSA) options for pre-tax employee allocations
• Annual remote work stipend to be used on wellness or home office equipment

Originally posted on Himalayas