Service Desk Engineer

Join NEAT and become part of a fast-growing Norwegian technology company redefining the meeting room experience. We are looking for a first level Service Desk Engineer to join our support team.

Requirements

• Act as the first point of contact for customer and user enquiries
• Log, categorise, and prioritise incidents and service requests accurately
• Resolve standard incidents and requests using approved knowledge articles and runbooks
• Perform initial troubleshooting of hardware, software, and connectivity issues
• Escalate incidents according to defined criteria
• Maintain clear communication and manage user expectations throughout the ticket lifecycle
• Ensure tickets are updated correctly and closed with proper documentation
• Contribute to knowledge base improvements and documentation updates
• Follow ITIL Incident Management and Service Desk best practices

Originally posted on Himalayas