Service Desk Engineer (West Coast) - US
Job Overview
Job Title
Service Desk Engineer (West Coast) - US
Company
Neat
Location
United States
Job Type
Full-Time
Experience
Entry Level
About This Role
We are looking for a first level Service Desk Engineer to join our support team. This role acts as the first point of contact for customers and internal users, ensuring incidents and service requests are logged, triaged, and resolved efficiently using approved knowledge resources and established processes.
Requirements
- Strong problem-solving mindset with a structured approach to troubleshooting
- Excellent written and verbal communication skills, with clear grammar and professional tone
- Customer-focused attitude with professionalism and empathy
- Ability to work in a fast-paced environment and manage multiple tickets within SLAs
- Comfortable using ticketing and Service Management systems
- Japanese language proficiency (for APAC description only)
- Basic understanding of networking concepts such as TCP/IP is desirable
- Interest in technology and willingness to learn
- Bachelor's degree (or equivalent) in IT / Computer Science, Engineering, Science, Mathematics, or related discipline preferred
Benefits
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) plan
- Unlimited PTO policy
Originally posted on Himalayas
Why This Job Might Be a Good Fit
- Fully remote full-time position
- Entry Level data role at Neat
- Open to candidates in United States
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Frequently Asked Questions
Is this position fully remote?
Yes, this role is listed as a remote position. You can work from anywhere within the specified location requirements.
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About Neat
Neat