Sr Director Analyst, IT Monitoring and Observability, REMOTE US

About the role:

Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner’s Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a Senior Director plays a significant role in producing pragmatic and provocative insights which Gartner clients consume and apply to propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner’s value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations.

What you will do:

• Create innovative, thought provoking, and highly leveraged “must-have insights” content

• Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act

• Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward

• Demonstrate thought leadership in establishing Insights positions across a team of analysts

• Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda

• Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights

• Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions

• Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings

• Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business

• Provide high quality and timely content peer review

• Build credibility as an industry expert to represent Gartner insights, methodology and strategy

• Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community

• Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery

• Be a mentor and a coach by supporting more junior team members

• Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions

What you will need:

• Bachelor's degree and 12 years of experience in a related field or an equivalent combination of education and experience.

• Experience as a Head of I&O or as a direct report to the Head of I&O

• Demonstrate executive presence and strong experience in dealing with the Head of I&O and also at C level; can immediately establish credibility with executives and additional stakeholders

• Strong knowledge of the IT Monitoring market with focus on Application performance monitoring (APM), Artificial Intelligence for IT Operations (AIOps), IT infrastructure monitoring (ITIM), Observability, and network performance monitoring (NPM)

• Experience in leading or been part of an SRE Team involved in monitoring modern architecture and Cloud Environments

• Experience in monitoring, managing, and optimizing the next-generation private, public and hybrid cloud computing architectures.

• Ability to deploy best practices for Infrastructure and Operations management and governance for environments both on premises and in the cloud.

• Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders

• Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables

• Demonstrate excellence in research and writi