Sr. Program Manager, Scaled Success Strategy

At Klaviyo, we value unique backgrounds and perspectives. The Senior Program Manager, Scaled Success Strategy will oversee our 1:many success experience, responsible for the design, coordination, and execution of At Scale 1:many programs and motions. This role will drive motions that lead to ROI, retention, and expansion for Klaviyo Customers.

Requirements

• Analytical problem solver that uses customer data to support decision making
• Experimented with AI in work or personal projects, and excited to dive in and learn fast
• Strong group facilitation skills
• Ability to drive results through indirect and direct influence
• Expert in customer journey mapping and service blueprinting with experience in 1:many, scaled programs
• Creating business cases and financial impact assessments for change efforts
• Strong project management skills

Benefits

• Comprehensive range of health, welfare, and wellbeing benefits
• Annual cash bonus plan
• Variable compensation (OTE) for sales and customer success roles
• Equity
• Sign-on payments

Originally posted on Himalayas