Supervisor, Customer Service_OPS

The Customer Service Supervisor is responsible for overseeing the duties of the customer service staff and inspiring and leading the team members by example. They should be customer-centric, motivate staff to achieve business goals and provide feedback to the Customer Service Management team.

Requirements

• High School Diploma or equivalent
• Bachelor's degree in business or equivalent work experience preferred
• Minimum Three (3) years of experience working in an inbound customer care or call center environment
• Prior supervisory experience required; including call center experience in a healthcare, insurance, and/or account management work environment preferred
• Proficiency in Microsoft Office
• Experience in the vision insurance industry is preferred
• HIPAA & Security Requirements

Benefits

• Tuition Reimbursement
• 401(k) with company match
• Pet insurance
• No-cost-to-you vision insurance for you and your qualified dependents

Originally posted on Himalayas