Support Engineer, SAP ABAP

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI).

We are actively seeking a Support Engineer, SAP ABAP. This is a remote position and can be based anywhere in Brazil. 

Position Summary

The role of the Support Engineer, ABAP is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients who use both 4.x and ECC environments.  The role of the Support Engineer, SAP ABAP requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments.

The role of the SAP Support Engineer requires functional experience, integration knowledge, infrastructure and networking expertise and skills to diagnose serious issues in SAP environments; then test, package and deliver fixes for such issues in complex, integrated and highly configured environments. The role of the SAP Support Engineer also requires the ability to understand complex tax and regulatory requirements, then design solutions, create functional and technical specifications, test and deliver the updates and new products.

Essential Duties and Responsibilities

• Understanding the needs and requirements of the clients by coordinating with their representatives and seeking clarity on every minute detail in order to provide the best possible solution.
• Consulting with professionals from other departments and those working on specific SAP modules such as SAP FI/CO, MM, SD and Others to ensure a consistent experience to the various users on the client's side.
• Writing the code using ABAP programming language on the basis of the blueprint provided by the clients and performing regular tests on the usability of the code.
• Ensuring that all programs are completed in schedule as per the client's guidelines and allocating appropriate resources to achieve this.
• Providing technical support to the end users in the form of troubleshooting guidelines and modifications to the system after it has been delivered. Training the end users and client representatives is also performed at this stage of the SAP ABAP software life cycle.
• To stay updated with the latest technological advancement and changes in the world of SAP development and adapting to these changes by self-training and research work.

Experience

• 5+ years’ experience in the field of ABAP and FIORI programming and SAP modules
• 2+ years knowledge of SAP systems such as FI/CO, MM and SD is also required.
• Prior experience in object-oriented programming, ABAP lists and other related fields
• A track record of successful bug free codes written for clients.
• Deep working knowledge and understanding of supporting business processes
• Analytical, logical problem resolution skills
• SAP certification(s) preferred.
• Knowledge of maintenance/patching mechanics and SAP architecture
• Demonstrable history solving complex problems across multiple modules.
• Knowledge of maintenance/patching mechanics and SAP architecture.

Skills

• Good analytical and problem-solving skills to carry out their daily functions effectively.
• Superb technical trouble-shooting skills ability to debug code and the tenacity for complex problem solving.
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.
• Strong knowledge of key application functionality, tables, and relationships
• Deep knowledg