SVP & General Manager, Global Professional Services

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.

To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

We are actively seeking a Senior Vice President (SVP) & General Manager (GM), Global Professional Services.  The role will be based in the US and may work from a remote office. Location within commuting distance of our Regional hubs in Las Vegas, NV or Pleasanton, CA is desirable, or near a major city as periodic travel will be required as necessary across the world.  The role will report directly to the Chief Operating Officer (COO) of Rimini Street. 

Position Summary 

Driven by the goal of evolving and scaling Rimini Street to $1B/year in revenue, we are seeking an SVP & GM, Global Professional Services (PS) to drive rapid top-line growth of our Global PS business. The Global PS leader will be responsible for creating the strategy and driving the development of Rimini Street professional service offerings, including Ad Hoc Services, Packaged Services and large, complex Special Projects, along with positioning and messaging to the market.  In collaboration with our Global Service Delivery team, you will be instrumental in defining the model for delivering these services, aligned to gross margin goals.  In collaboration with and in support of our Regional GMs around the world, you will be accountable for driving demand (leads and pipeline), new sales and client satisfaction for our Professional Services to new and existing clients.  The PS team will also provide Project/Engagement Management to oversee the delivery of professional services, on-time and on budget for timely revenue recognition. 

Essential Duties and Responsibilities 

• Strategy – define roadmaps for Rimini Street professional services aligned with market needs and evolution, competitor’s offerings, and feedback from clients and the field. Build a robust AI based consulting and managed services practice.

• Development of New Offerings – drive development of professional services, projects and engagements to fulfill roadmaps.  Service definition includes scope of work, deliverables, timelines, and pricing. The 3 main categories of PS offerings will be:

• Ad Hoc Services – Support Rimini’s streets client needs, aligned to our areas of expertise and value that we can deliver 

• Packaged Services – clients can choose from packages that have set prices and deliverables and are easy to buy and deliver. 

• Transformational Projects - large, complex or strategic projects we are uniquely qualified to bid on and win. 

• Managed Services – Help customers purchase managed services in a subscription form across the term of their contacts. 

• Service Delivery – In collaboration with our Global Services Delivery team, define the model for delivering professional services, aligned with gross margin goals.  Ensure the timely delivery and fulfillment of PS, leveraging both internal resources (employees) and external resources (contractors and partners). 

• Messaging and Positioning – develop positioning and messaging that differentiates Rimini Street professional services in the market 

• Lead Generation – in collaboration with marketing and lead generation teams, develop and deliver activities to achieve required levels of leads for new business attainment 

• Sales Enablement – communicate the value proposition of our professional services to the Sales team, and in collaboration with the Sales Enablement team, develop the sales tools, enablement materials, and competitive analysis, to support the selling process and improve our sellers’ proficiency and