Team Manager

What you’ll be doing:
oFocus on business objectives and understand the importance of achieving internal and external service levels to eliminate financial penalties, improve customer satisfaction, and reduce complaints.
oWith the support of Capita policies and local initiatives, you will be responsible for managing human resources and making key decisions. This includes developing your direct reports through personal accountability and effective performance management. You will achieve this by setting objectives, conducting 1-2-1 meetings and appraisals, overseeing recruitment and selection, providing coaching, and managing absences and disciplinary actions.
oProactively motivate staff, develop a team ethos, and minimize staff absence and attrition.
oEnsure all defined processes and reporting requirements are followed by team members.
oUse management information to understand quality issues, KPIs, and trends, and identify and deliver remedial actions and improvement opportunities.
oCollaborate with the Quality Learning Support team (QLS), Regional Clinical Team, and Clinical Governance Team to monitor quality and coach Functional Specialists.
oEnsure coaching targets are achieved and establish personal improvement plans for Functional Specialists to address any development or improvement opportunities.
oParticipate in the escalation process, identifying operational risks and issues, and act as a decision-maker.
oSupport the Service Delivery Manager in managing internal and customer-driven changes and initiatives.
oMaintain strong communication links with internal and external stakeholders.
oComplete any other duties as directed by the Service Delivery Manager or senior management team to ensure successful delivery of the assessment service.

What we’re looking for:
oFull UK driving license and access to own vehicle.
oProven experience in managing large teams of 15 or more.
oExtensive experience in performance management.
oTeam leadership and coaching experience.
oDemonstrable planning, leadership, motivational and organisational skills.
oAbility to work in a high pressure environment, managing detailed operational deliverables, meeting targets and business plans.
oProven track record of building and developing teams.
oAbility to develop and deliver presentations to direct reports and stakeholders.
oStrong analytical skills – familiar with MS Office, particularly Excel/Word and PowerPoint.

About HAAS

The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person’s daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive benefits.

What’s in it for you?
oA competitive salary of £41,000 p/a
o25 days’ holiday (rising to 27) with the opportunity to buy extra leave
oThe opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
oAuto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
oVoluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
oAccess to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss.

For more information about equal opportunitie