Technical Support Engineer, Edtech
Job Overview
Job Title
Technical Support Engineer, Edtech
Company
Securly
Location
United Kingdom
Job Type
Full-Time
Experience
Entry Level
Salary
$65k–$65k USD
About This Role
We are seeking a Technical Support Engineer to serve as a frontline technical partner for schools and VAR partners across the UK and EMEA. The role involves responding to support queries, diagnosing and resolving product issues, and owning cases end-to-end.
Requirements
- Experience in customer-facing technical support, IT support, or similar role
- Strong understanding of networking fundamentals and infrastructure troubleshooting
- Hands-on experience with Active Directory and Windows Server environments
- Familiarity with firewall and network configuration
- Experience supporting ChromeOS, Android, iPad, and macOS devices
- Experience working with resellers, MSPs, or channel partners (advantageous)
- Experience in Education Technology (EdTech) or supporting schools/MATs (preferred)
Benefits
- 28 days total annual leave (20 days + 8 public holidays)
- 37.5-hour work week (Monday–Friday)
- Workplace pension with auto-enrolment in line with UK regulations
- £750 annual learning & development stipend
- Family-friendly policies, including statutory maternity and paternity leave
- Statutory sick pay for eligible employees
- Monthly salary payments
Originally posted on Himalayas
Why This Job Might Be a Good Fit
- Fully remote full-time position
- Entry Level support role at Securly
- Competitive salary: $65k–$65k USD
- Open to candidates in United Kingdom
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Frequently Asked Questions
Is this position fully remote?
Yes, this role is listed as a remote position. You can work from anywhere within the specified location requirements.
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About Securly
Securly