Workday Principal Analyst

Blackbaud was founded on the idea that technology can be a medium for social change. Over the last thirty years, we’ve delivered software solutions to the nonprofit sector, helping mission-driven organizations manage operations and engage supporters. We have the satisfaction of knowing that our solutions are making a difference every day, allowing our clients to focus their time and resources on what they do best: changing the world.

The Workday Principal Analyst role will join an exciting team at Blackbaud focused on maintaining and maximizing the company’s HCM usage. This position will play a key role in bringing a global and sustainable approach to how we handle and interpret our employee data. You can help in establishing critical groundwork for long-term change and best practice approaches as we move our organization forward.

Process Improvements, Projects & Metrics

• Maintain the long-term integrity of the Workday Environment and drive platform modernization efforts, while being flexible and nimble to the business requirements

• Collaborating with internal customers to define deployment expectations and ensure consistency with strategic direction and map opportunities to improve workflows

• Drive continuous improvement initiatives to incorporate new functionality and emerging AI capabilities to enhance the user experience and drive operational efficiency, ensuring we keep a pulse on the latest enhancements to benefit our organization

• Maintain data accuracy and integrity by creating and implementing data maintenance processes and audits

• Develop and maintain work instructions and job aids while creating a streamlined, efficient and self-service approach to the organization’s reporting requirements

• Excellent analytical capabilities, conceptual thinker with the ability to translate complex concepts into clear messages, impactful visuals and actionable plans

• Lead troubleshooting and resolution of complex technical issues, ensuring minimal business disruption

• Plan and execute Workday release management activities, including testing strategies and deployment coordination

Service Delivery

• Knowledge of HR Data Privacy and complying with data privacy rules and regulations

• Responsible for information, support and explanation on the Workday system and administrative activities in support of the business

• Crosstrain and network with others to expand/adopt system best-practices

• Serve as Workday support through ServiceNow tickets, process mapping/documentation and training, for system enhancements and processing procedures

• Ensure compliance with data security, privacy regulations, and internal governance standards

Required Experience and Traits:

• Technical expertise in data management and system-related security, along with a forward-looking mentality to adopt emerging AI capabilities

• Experience in HCM systems, Finance, IT, or CRM systems in a technical support role

• Demonstrates knowledge about the technology and participates in training and development initiatives to keep abreast of current trends and practices

• Ability to apply critical thinking skills and a high attention to details to identify appropriate resolutions

• Self-starter that possesses a strong desire to seek optimal solutions and share discoveries with colleagues

• Exchanges information with appropriate people to complete work, follows through on tasks and commitments and keeps information confidential, as warranted

Preferred Experience and Traits:

• Ability to learn and maintain other HCM systems as needed

• Functional understanding of core HR business terminology, processes and practices

• Solid dedication to providing a high-level of customer service

• Strong interpersonal skills and ability to effectively organize and communicate

• Root cause analysis and complex problem-solving skills

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